industry stories

RPA Use Cases: These are the top jobs for digital employees

Around 50 years after the wave of industrial automation, the digital transformation is permeating all sectors of economy and all areas of business. Robotic Process Automation, the...

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Better Customer Service: Top10 Telco Relies on RPA from Servicetrace

One of the world’s top10 telecommunications groups increases customer satisfaction using the XceleratorOne® (X1) RPA platform from Servicetrace. The automation accelerates the processing of...

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RPA: One of the four change technologies in the energy sector

The business models of the energy sector are not sustainable. Digitization must be proceeding at full speed. The German Federal Association of the Energy Industry emphasizes this, too. The good...

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Change? No problem! Automated regression tests at DEKRA SE

Germany’s largest testing company provides safety in traffic, at work and at home in 75 branches and a total of more than 500 of its own locations with vehicle tests, expert opinions and...

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Steel group reduces purchasing costs by up to 30 percent with RPA

For the raw material-intensive steel industry, low-cost purchasing plays a particularly business-critical role. However, this global steel manufacturer lacked the capacity to actively review and...

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AI & RPA: End-to-end automation in call centers

A growing German bicycle retailer is struggling with the quality and efficiency of its customer service: dissatisfied customers due to long waiting and response times and simultaneously rising...

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eCommerce: Webshop performance is business critical

A webshop is a hugely critical business application. Printus, Germany’s leading online office mail order company, relies on 24/7 webshop monitoring – from the customer’s point of view – to...

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Retail: Cutting-edge inventory management with RPA

For the food trade, up-to-date inventory management is indispensable. Manual, error-prone process steps or the use of legacy mainframe systems can disrupt processes. A large German food trading...

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Insurance: Faster and more accurate underwriting with RPA

Data management has been automated with software robots, taking additional risk factors into account with the result that underwriting is faster and more accurate. This, in turn, leads to improved...

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Public Sector: Frankfurt’s IT services from a citizen’s perspective

Comprehensive digitisation now affects almost all official processes: municipal IT services are used to apply for identity cards, notarise marriages or report a change of residence. These...

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